Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, uninstalled, and in its original packaging with all parts, hardware, and documentation included. You'll also need the receipt or proof of purchase.

To start a return, contact us at mikeshobbygarage@gmail.com. Returns must be sent to: 202 Burns Ln, Winter Haven, FL 33884.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Return shipping is the customer's responsibility unless the item arrived defective, damaged, or was sent in error.

You can always contact us with any return question at mikeshobbygarage@gmail.com.

Damages and issues

Please inspect your order when it arrives and contact us right away if an item is defective, damaged, or not what you ordered, so we can make it right.

Non-returnable items

Because of the nature of hobby products, we cannot accept returns on:

  • Electronics (ESCs, motors, servos, receivers, transmitters, chargers) once opened or installed
  • Batteries of any type, including LiPo, NiMH, and LiFe
  • Nitro fuel, paints, glues, lubricants, and other chemicals or hazardous materials
  • Kits or parts bags that have been opened, with parts removed or used
  • Special orders and personalized or custom items
  • Clearance items and gift cards

Manufacturer defects on electronics are handled through the manufacturer's warranty, and we're happy to help you start that process.

If you're not sure whether your item qualifies, just ask before ordering.

Exchanges

The fastest way to get the right part is to return the item you have and, once the return is accepted, place a separate order for the new one.

Refunds

We'll notify you once we've received and inspected your return and let you know if the refund is approved. If approved, the refund goes back to your original payment method within 10 business days. Your bank or card company may take additional time to post it.

If more than 15 business days have passed since your return was approved, contact us at mikeshobbygarage@gmail.com.